Auckland East

Gerrards' Auckland East office arranges business, commercial property, fleet, and personal insurance for clients across East Auckland and the wider region. Independent brokers who work for you, not the insurer.

What you need to know

Gerrards Insurance Brokers operates a branch office serving East Auckland and the wider Auckland region. The Auckland East office is located at [NEEDED, insert full street address, suburb, postcode] and can be reached on 0800 374 691 or contact@gerrards.co.nz. Gerrards is a New Zealand-owned, independent insurance brokerage that arranges business, commercial property, commercial vehicle and fleet, event, and personal insurance by approaching multiple insurers on a client's behalf. Gerrards does not underwrite or issue policies and acts solely for the client.

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Office information

The central hub of our operations and the foundation of our work.

Auckland East

Gerrards' Auckland East office arranges business, commercial property, fleet, and personal insurance for clients across East Auckland and the wider region. Independent brokers who work for you, not the insurer.

Local Knowledge. Relentless Advocacy.

Meet the dedicated brokers who combine deep regional expertise with the high-performance protection your business deserves.

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Insurance that actually works for you

We aren’t here to just hand you an off-the-shelf policy and disappear. We are your risk managers, your advisors, and your loudest advocates when things go wrong.

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Unmatched speed and precision

We don't do "average" and we don't do "slow." Our team operates with urgency, delivering fast turnarounds and proactive advice so your business never misses a beat.

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Built for your exact risk

Generic cover leaves dangerous gaps. We take the time to understand the unique mechanics of your business to build a robust, customised safety net.

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We fight your corner

We work for you, not the insurer. At claim time, our dedicated team steps in to manage the process, cut the red tape, and secure the best possible outcome.

What our clients are saying

Businesses and families trust us with what matters

Related FAQs

The answers that matter when you're deciding on coverage.

How much have rebuild costs changed in New Zealand recently?

Rebuild costs in New Zealand have surged more than 20% between 2020 and 2023, yet most homeowners haven't updated their sum insured to reflect these increases.

What are the typical limits on contents like jewellery or art under standard policies?

Standard contents policies typically cap unspecified items between $20,000 and $50,000 in total, with individual items often limited to around $2,500 per item. If you own jewellery, cameras, musical instruments, art, or collectibles worth more than this, you need to schedule them separately with adequate valuation.

Will my standard home insurance cover my home-based business equipment?

No, standard home insurance policies typically don't cover business equipment, computers, specialist tools, or stock used for home-based businesses. If you operate a business from home, you need specific business equipment coverage.

How does the Natural Hazards Commission fit into my home insurance?

NHC provides the initial layer of natural disaster cover for residential property owners with private insurance, automatically activating when you purchase private cover. The NHC statutory cap is currently $300,000 plus GST for residential buildings, with damage above that threshold falling to your private insurer.

What's the difference between my home's market value and rebuild cost?

Market value is what your home is worth on the market, while rebuild cost includes demolition, clearing the section, council consents, and construction from scratch. Demolition and consent costs alone can add 10 to 15% on top of actual construction costs, making rebuild cost significantly different from market value.

What are the terms of business when working with Gerrards as my insurance broker?
Our Terms of Business set out the basis on which we provide insurance broking services, including our duties and responsibilities, how we handle claims, our complaints process, and your obligations as a client. These terms are available on our website or by contacting us on 0800 374 691 or contact@gerrards.co.nz.
How does Gerrards handle my personal information and protect my privacy?
We collect, use, and store your personal information in accordance with the Privacy Act 2020 and our Privacy Policy, which sets out how we protect your data and your rights regarding your information. We only use your information for insurance broking purposes, claims management, and meeting our legal obligations, and we implement appropriate security measures to safeguard your data.
What legal documents does Gerrards make publicly available, and where can I find them?
We make our Privacy Policy, Terms of Business, and Financial Service Provider disclosure statements publicly available on our website. You can also request copies of these documents by contacting us on 0800 374 691 or contact@gerrards.co.nz.
What can I do if I'm not satisfied with how my complaint has been handled?
If you are not satisfied with our response, you have the right to escalate your complaint to Financial Services Complaints Ltd (FSCL), an independent dispute resolution scheme of which we are a member. You can contact FSCL at info@fscl.org.nz or call 0800 347 257 to seek an independent review of your complaint at no cost to you.
What happens after I submit a complaint, and how long will it take to be resolved?
Once we receive your complaint, we will acknowledge it promptly and investigate the matter thoroughly, keeping you informed throughout the process. We aim to resolve complaints as quickly as possible, though timeframes depend on the complexity of the issue—we will provide you with an expected resolution timeframe during our initial response.

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